Job Summary

Support projects with a keen focus on the consumer with the expectation of a single, simple, unified experience that helps them achieve their goals. In this position you will work closely and under direct supervision of the Experience Design and Strategy Lead to assist multiple programs and cross-functional teams utilizing human centered design principles.

Job Duties

• Support user research activities that include interviewing, data analysis and synthesis
• Translate insights from research to project strategy and product/service offerings
• Develop journey maps, service blueprints and personas based on user research
• Advocate for customer needs through storytelling, including writing, visual, and verbal communication that helps other teams build empathy for current experiences
• Communicate complex concepts and ideas into impactful insights, frameworks and narratives using storytelling and information design
• Use appropriate software such as Adobe Creative Suite, Mural, Figma or related tools to create high quality deliverables
• Manage multiple projects concurrently

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Required Education

• Currently enrolled in a Bachelors or Graduate degree program in the field of design (human centered design, interaction, graphic, industrial design, or other related field)

Education

Bachelor's Degree- (Required)

Skills

Group Problem Solving; Computer Literacy; Communication

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.