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Access Improvement Consultant Senior (Patient Self-Scheduling)

Job Title Access Improvement Consultant Senior (Patient Self-Scheduling) Location Work from Home Job Category Business Strategy and Innovations Schedule Days Work Type Full time Department Clinical Capacity Management Division Date posted 11/07/2022 Job ID R-40355

Job Summary

Leads multi-department processes and projects to innovate, define, and optimally support the Patient Self-scheduling strategy across the care continuum. Responsibility includes the development, implementation and continuous improvement of self-scheduling initiatives to ensure organizational access targets are achieved. Works to redesign or create new processes aimed to improve self-scheduling and patient and staff satisfaction. Provides leadership on cross-functional teams for assigned work aimed to accomplish system-wide and strategic patient self-scheduling imperatives. Collaborates with process stakeholders for implementing project initiatives.

Job Duties

  • Collaborates with leadership to develop organizational strategies related to access improvement projects.
  • Models effective use of project management and process improvement skills by applying new practices to mature implementation effectiveness.
  • Identifies and leads cross-department process improvement projects, proposes effective and efficient solutions, directs implementation of improved processes, and provides process sustainability plans.
  • Collaborates with process stakeholders and leadership to identify cost-saving opportunities.
  • Develops key performance indicators, provides real-time metrics and aligns operational behavior with strategic objectives to help managers move from reactive to pro-active management.
  • Develops specifications and executes testing plans to ensure data integrity of reporting and dashboards.
  • Assesses the local stakeholder environment and manages relationships among line staff, department managers, vice presidents, clinicians, clinical leaders and other system leaders as required.
  • Navigates the organization to drive accountability and results.
  • Brings forward information from other contexts and organizations to broaden the perspective of the group and aid in problem solving.
  • Identifies needs and proactively develop and champion programs.
  • Guides the development of quantitative analysis methodologies to summarize results and introduce recommendations.
  • Utilizes and refines tools and templates to develop work products.
  • Creates requirements, workflow diagrams, test plans and reporting to support project objectives.
  • Documents decision making and action items from meetings, ensuring relevant information is captured to support work completion.
  • Creates presentations to reflect progress, propose solutions and frame issues for a broad audience.
  • Leads multi-department improvement projects, creating accountability across a matrixed environment to drive results.
  • Coordinates with IT to plan, evaluate, test, implement, maintain and leverage access-related technology.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.


Bachelor's Degree- (Required), Master's Degree- (Preferred)


Minimum of 5 years-Managing people, processes, or projects (Required)


Independent Work; Teamwork

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Our Commitment to Diversity, Equity and Inclusion

Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.

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A place where you can lead a healthy lifestyle and follow your dreams.

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