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Experience Designer (Remote Capable)

Job Title Experience Designer (Remote Capable) Location Work from Home Job Category Business Strategy and Innovations Schedule Days Work Type Full time Department Experience Design & Strategy Team Date posted 05/17/2024 Job ID R-62018

Job Summary

Geisinger’s Steele Institute for Health Innovation serves as the innovation hub for Geisinger. The Institutes purpose is to support Geisinger innovators and lead the nation in building transformative, scalable, measurable and sustainable solutions that improve health, care delivery, patient experience and lower costs. The Steele Institute for Health Innovation oversees the enterprise digital strategy. The digital strategy defines a foundational pivot from internally-focused operational improvements to externally-focused experiences for our consumers, patients and members. The digital strategy goes above and beyond to understand our consumers, making healthcare easier and more affordable, so they can live their healthiest life. The Experience Designer is responsible for interacting with a business or product with a keen focus on the consumer with the expectation of a single, simple, unified experience that helps them achieve their goals. In this position you will be responsible for supporting multiple programs and cross-functional teams utilizing human-centered design principles.

Job Duties

  • Plan and conduct user research projects that include interviewing, data analysis and synthesis
  • Translate insights from research into project strategy and product/service offerings
  • Develop journey maps, service blueprints and personas based on user research
  • Advocate for customer needs through storytelling, including writing, visual, and verbal communication that helps other teams build empathy for current experiences
  • Plan and facilitate stakeholder workshops for solution ideation, organizational alignment and strategy development.
  • Communicate complex concepts and ideas into impactful insights, frameworks and narratives using storytelling and information design
  • Develop rough interactive prototypes for product development and testing.
  • Understanding of the competitive landscape, stakeholder ecosystem, market forces, and trends shaping the industry.
  • Use appropriate software such as Adobe Creative Suite, Mural or related tools to create high quality deliverables.
  • Manage multiple projects concurrently and with minimum supervision.
  • Build working relationships with teams across the organization and work effectively with a wide range of professionals/disciplines.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.


Bachelor's Degree- (Required)


Minimum of 4 years-Related work experience (Required)

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Our Commitment to Diversity, Equity and Inclusion

Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.


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