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Laboratory Client Services Representative (Full Time) (Days)

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Job Title Laboratory Client Services Representative (Full Time) (Days) Location Work from home (Pennsylvania) Job Category Diagnostic Services, Lab Schedule Days Work Type Full time Department Laboratory Contact Center Team Date posted 11/23/2022 Job ID R-39553

Job Summary

Responsible for basic problem solving and communication with internal and external customers in order to provide prompt, accurate, friendly and quality service. Utilizes appropriate computer systems to document calls, dispatch couriers, accession laboratory specimens, and provide information to all customers.

Job Duties

  • Receives client calls for results and notification of results for Diagnostic Medicine Institute, including critical values for inpatients and outpatients via telephone and other methods of communication, confirms test orders for both common and esoteric test requests, notifies clients of quantity not sufficient, missing specimen or improper collection, requests for additional demographic information, and addresses clients' questions and problems promptly.
  • Responsible for handling complex client service issues that includes client concerns.
  • Maintains proficiency at all call center workstation assignments, provides clients with technical information for those areas trained and approved to include specimen collection protocols, specimen requirements, volumes, and turnaround times, etc.


Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Work from home position. Must live within commuting distance of Danville, PA.

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 2 years-Related work experience (Required)

Skills

Laboratory Supply And Inventory Management; Laboratory Equipment Operation; Communication; Laboratory Services; Computer Literacy; Laboratory Information Systems (LIS)

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Our Commitment to Diversity, Equity and Inclusion

Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.

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