Job Summary

Responsible for establishing and maintaining relationships with all customers of the Digital Print and Mail Center to create an atmosphere of cooperation when receiving requests for Print and Mail Services.. Pulls data and analyzes reports of production metrics available when necessary to identify workflow peaks and valleys. Acts as the primary internal representative of the D.P.M.C to convey to our customers a sense of expertise in the printing and mailing services provided.

Job Duties

• Provides educational support and direction to customers requesting Print and Mail services in a courteous, efficient, accurate and timely manner.
• Responsible for ensuring all required information is correctly entered into the software job tracking system for timely and productive execution of all Print and Mail services.
• Responsible for knowing shop floor policies and procedures as they apply to processing of all Print and Mail requests.
• Serves as a resource for all employees.
• Assists management in the compiling of data necessary to create the monthly chargeback report.
• Prepares quotes for Print Shop services for customers when requested.
• Acts as a liaison to outside vendors used by the D.P.M.C to complete print and mail services when necessary.
• Works with the management staff team to complete and maintain software integration.
• Serves as a resource for customers to expand the use of the digital storefront software.
• Participates in the training and support of necessary staff of the D.P.M.C when appropriate.
• Communicates customer requirements for design, paper type, turn-around time etc. to members of the D.P.M.C staff.
• Participates in production, client and interdepartmental strategic team meetings to help alleviate any barriers D.P.M.C team members may have in completing duties.
• Responsible to effectively present and discuss the products and services of the D.P.M.C in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.
• Works with all Geisinger departments to ensure all printed patient informational pieces meet current branding standards.
• Maintains personal productivity and quality standards to ensure continued success for the D.P.M.C.
• Provides input in budget preparation.
• Works to identify opportunities for improved productivity and efficiency of operations.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 3 years-Related work experience (Required)

Skills

Organizing; Customer Service; Computer Literacy; Teamwork; Communication

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Our Commitment to Diversity, Equity and Inclusion

Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.