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Job Summary

This position sits within the Geisinger Steele Institute for Health Innovation's Intelligent Automation Hub (IAH). The Steele Institute for Health Innovation applies a human centered design approach and deploying resources from cross-functional teams to achieve an innovative solution alongside the service lines’ strategic goals. The IAH is a business division comprised of a cross-functional team to deliver automated solutions (including robotic process automation) for processes and tasks where efficiency can be approved. The Business Architect Associate supports the work of aligning business needs with technology and automation solutions across the healthcare system. This role helps analyze business processes, document current workflows, and participates in the design of secure and scalable automation solutions. Working under the guidance of more experienced architects, this position contributes to projects that improve efficiency, reduce manual work, and enhance overall operations. The role aligns strategic goals and objectives with decisions regarding products and services, partners and suppliers, organizational structure, capabilities, and key business and IT initiatives. With a primary focus on business motivations, business operations, and business analysis frameworks, the role links these elements into an integrated enterprise view using a repeatable approach, cohesive framework, and industry-standard techniques. This position partners closely with senior team members, business and technical stakeholders, to identify improvement opportunities and determine the most appropriate solutions. When a technical solution is indicated, the Business Architect Associate analyzes operational processes and designs efficient, scalable, and secure automations. The portfolio emphasis is on building and maturing automation capabilities that deliver measurable business value across the healthcare system. The ideal candidate is curious, detail-oriented, and eager to learn about automation technologies, business operations, and process improvement in a healthcare environment.

Job Duties

Strategy & Enterprise Business Architecture

• Assist in defining and evolving business architecture strategy based on situational awareness of enterprise scenarios, motivations, and constraints.
• Capture tactical and strategic enterprise goals, mapping them to metrics for ongoing governance and traceability.
• Describe the healthcare system’s primary business functions—distinguishing customer-facing, supplier-related, business execution, and business management functions.
• Define strategic, core, and support processes that transcend functional and organizational boundaries; identify external entities (e.g., patients, payers, suppliers, partner systems) and articulate people, resources, and controls involved.
• Model relationships among roles, capabilities, and business units, including decomposition of units and internal/external management constructs.
• Analyze current-state vs. target-state business and technology architectures; contribute to roadmap development and phased implementation plans.
• Support and participate in developing policies, standards, guidelines, and procedures aligned to architecture principles.
• Assess current architectures to identify weaknesses and develop opportunities for improvement.

Automation Opportunity Identification & Pipeline Management

• Collaborate with client business and IT teams through shadowing, workshops, and process mapping to understand workflows and identify automation use cases.
• Evaluate opportunities from financial, operational, risk, compliance, and technical perspectives.
• Build and maintain a prioritized pipeline of automation opportunities aligned to program goals and enterprise strategy.

Automation Design, Delivery & Lifecycle

• Design and develop automation architectures and reusable components that incorporate best practices and design guidelines.
• Address upstream and downstream workflows, including data inputs/outputs (e.g., exports), exception management, and integrations with clinical, revenue cycle, and administrative systems.
• Emphasize modular, scalable, secure, and reusable automation patterns.
• Produce documentation across the lifecycle: assessments, solution/design documents, technical specifications, test plans, and performance dashboards.
• Provide input to project management and governance to ensure timely, compliant delivery of automation solutions.
• Participates in testing in partnership with development and operations teams; validate functional, performance, and security requirements.
• Assess existing automations and recommend enhancements to improve reliability, maintainability, and value realization.
• Monitor automation effectiveness and business impact, tracking benefits, stability, exception rates, and user satisfaction.

Stakeholder Engagement & Advisory

• Provide strategic consultation to business clients and IT teams on business architecture and automation strategy.
• Advise on solution options, risks, costs vs. benefits, system impacts, and technology priorities.
• Consult on institute-facing projects; maintain awareness of scope, progress, risks, and interdependencies.
• Collaborate with project leadership on reporting status, issues, risks, benefits, and mitigation plans.
• Partner with leadership and stakeholders to ensure alignment to architectural principles, program objectives, and regulatory requirements.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Relevant experience may be a combination of related work experience and/or degree obtained (Associate's Degree = 2 years relevant experience; Bachelor's Degree = 4 years relevant experience; Master's Degree = 6 years).

Position Details

Highly Preferred Skills:

• Basic understanding of workflow or process mapping tools (e.g., Visio, Lucidchart).
• Interest in automation technology (e.g., Power Automate, UiPath) and willingness to learn.
• Strong communication, documentation, and problem‑solving skills.
• Ability to work collaboratively and follow established standards and procedures.

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 8 years-Relevant experience* (Required)

Skills

Communication; Teamwork; Working Independently; Organizing; Analytical Thinking

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.