Job Summary

Provides security dispatching, alarm monitoring, access control monitoring, CCTV monitoring, customer service, and office support to meet the needs of the Security Services Department.

Job Duties

• Performs security dispatching and monitoring services for the Security Services Department.
• Coordinates and answers security calls and inquiries; advises and answers questions about policies and procedures; makes referrals as appropriate.
• Answers the telephone for Security Services Department.
• Dispatches security resources to meet calls for service needs.
• Handles walk in customer issues at the Security Office.
• Redirects individuals to appropriate resources.
• Maintains confidentiality of all department matters.
• Maintains detailed reports and logs of services provided.
• Communicates effectively with internal and external customers.
• Alerts key staff to priority events in a timely emergent manner.
• Works independently with limited supervision.
• Operates office equipment; fax machine, security radio system, telephone, copier, and personal computer.
• Monitors and operates employee ID badge and access control assignment and control systems.
• Monitors and operates security camera and monitoring system.
• Monitors and operates fire and security alarm systems.
• Works effectively as a team member of the Security Services Department to meet the needs of the customer.
• Maintains continual coverage of the monitoring station.
• Vacates station only upon proper authorized relief.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 2 years-Related work experience (Required)

Certification(s) and License(s)

Valid Driver's License - Default Issuing Body

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Our Commitment to Diversity, Equity and Inclusion

Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.