Job Summary

Responsible for the maintenance and support of a large electronic health record environment including upgrades, integrations, troubleshooting, system design and modification, new module implementation, and other activities related to the daily care and feeding of the environment.

Job Duties

• Possesses a strong understanding of assigned and related application(s) and systems; can demonstrate a proficiency in navigating through the Electronic Health Record (EHR) and associated applications & integrations.
• Possess operating knowledge of the underlying technologies associated with a typical large scale electronic health record environment including client/server architecture, Active Directory, LAN/WAN fundamentals, Cloud architecture and related concepts, storage fundamentals, virtualization technologies, application delivery/presentation, database fundamentals, web-based applications and certificates, security, performance and troubleshooting tools, among others.
• Possess operating knowledge of Windows based workstations, iOS and Android based mobile platforms, and common peripherals including document and barcode scanners, print devices, point of sale devices, electronic signature devices, cameras, among others. 
• Produces documentation including current and future state workflows, pros/cons, gap analysis, needs assessments, design specifications, build documentation, test plans, project plans, status reports and transitionary documentation.
• Coordinates testing including scenario-based, integrated, and parallel testing.
• Cultivates critical thinking atmosphere across team(s) to problem solve and strives to understand the root cause of the issue.
• Communicates effectively with peers, informaticians, stakeholders, project teams, and leadership. Provides regular updates regarding work status and demonstrates appropriate issue escalation.
• Adheres to best practices regarding information security.
• Participates in team on-call rotation to provide 24x7x365 support to assigned areas.
• Provides remote and/or on-site support as needed to end-users.
• Assists with the development of and precepting of others.
• Assists in the preparation of department guidelines, standards, procedures, and policies.
• Participates in vendor reviews and selection processes associated with new software and hardware solutions/technologies.
• Provides direct support for overall IT initiatives outside immediate areas of responsibility.
• Willing to obtain & maintain appropriate certification/s as deemed necessary in-order to successfully fulfill job obligations/responsibilities. For example, specific vendor certification in client systems or application management.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 6 years-Relevant experience* (Required)

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Our Commitment to Diversity, Equity and Inclusion

Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.