Job Summary

Responsible for the performance of tasks related to EHR system implementation, adoption, enhancement, and support. This includes but is not limited to analysis, development, training, testing, documentation, go-live and on-going support, problem resolution, and maintenance.

Job Duties

• Possesses a strong understanding of assigned and related application(s); can demonstrate a proficiency in navigating through the Electronic Health Record (EHR).
• Meets with relevant personnel and coordinates information gathering and workflow observations.
• Demonstrates the understanding of both the current and proposed workflows and can document the workflows using a flowchart format.  Evaluate proposed solutions to streamline the workflow to gain efficiencies and implements the most appropriate solution.
• Produces documentation including current and future state workflows, pros/cons, gap analysis, needs assessments, design specifications, build documentation, test plans, project plans, status reports and transitionary documentation.
• Coordinates testing including scenario-based, integrated, and parallel testing.
• Cultivates critical thinking atmosphere across team(s) to problem solve and strives to understand the root cause of the issue.
• Communicates effectively with peers, informaticians, stakeholders, project teams, and leadership. Provides regular updates regarding work status and demonstrates appropriate issue escalation.
• Actively contributes in meetings by being an engaged listener and offering both feedback and input.
• Learns to recognize the integration points within and across the various HIT applications as well as the integration points with other downstream systems.
• Completes system build and documentation in accordance with department guidelines and in adherence to change management policy.
• Prepares training material and conducts training classes in either virtual or in-person settings.
• Adheres to best practices regarding information security.
• Participates in team on-call rotation to provide 24x7x365 support to assigned areas.
• Provides remote and/or on-site support as needed to end-users.
• Supports system upgrades, patches, and monitoring.
• Assists with the development of and precepting of others.
• Assists in the preparation of department guidelines, standards, procedures, and policies.
• Participates in vendor review and selection processes.
• Demonstrates understanding of the integration and technical requirements of peripherals and devices that interface with or integrate with assigned applications.  Examples include laboratory instruments, radiology modalities, medication cabinets, printers, and scanners.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Position Details

Provide direct Support of Electronic Health Record Client Ecosystem -

• Application installation, delivery, and support
• Peripheral integration
• Third-party application integrations and support

Experience supporting client/server applications both on-premises and in a cloud environment

Experience with Windows desktop peripherals such as printers, scanners, electronic signature pads, point of sale devices, cameras, etc.

Experience working within a Windows server environment -

• Windows Active Directory security
• Windows IIS
• Windows server and network troubleshooting

Other desirable skills –

• Third-party application delivery products (Citrix, VMWare, etc.)
• Basic Command Line Interface usage (Unix/Linux, DOS, other)
• Familiarity with scripting/automation tools such as PowerShell, Python, etc.

Vendor specific Electronic Health Record training/certification may be required

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 6 years-Relevant experience* (Required)

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Our Commitment to Diversity, Equity and Inclusion

Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.