A place that gives you opportunity and takes your breath away.

Job Summary

Responsible for executing and monitoring the ongoing activities and procedures required to manage and maintain the organization’s IT infrastructure. Delivers these IT services at agreed upon levels. Acts as a point of contact for IT staff experiencing an ongoing incident.

Job Duties

• Actively monitors, responds and takes ownership of infrastructure events.
• Utilizes infrastructure monitoring tools, procedures and methods to identify, isolate and remediate issues where possible associated with, but not limited to Windows, Linux, AIX, Network, Storage and Data Center infrastructure.
• Acts as a central point of contact for infrastructure issues.
• Communicates with the Service Desk and other IT staff to provide issue resolution in a prompt manner.
• Dispatches Tier 1 staff for equipment failure/repair.
• Escalates to Tier 3 staff or vendors for advanced troubleshooting assistance.
• Initiates contact with Incident Command and participate in Major Impact events.
• Verifies normal service after repairs are made.
• Documents and closes tickets.
• Where capable, performs infrastructure device and management application upgrades and patches.
• Schedules Infrastructure Change Management (ICM) activities.
• Determines ICM risk and escalates to Change Advisor Board (CAB) for approval.
• Participates in CAB meetings as required.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 4 years-Relevant experience* (Required)

Skills

Network Infrastructures; Communication

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.