Job Summary

The Administrative Fellowship – Experience Design is an 18-month management track position. The fellowship will engage an individual through the Steele Institute for Health Innovation at Geisinger as well as strategy and solution development with a focus on the application of human-centered design in healthcare transformation. The Design Fellow will be responsible for interacting with a business or product with a keen focus on the customer to create a simple, unified experience that helps them achieve their goal. The Fellow will be independently responsible for leading projects that support the goals and objectives of Geisinger. Goals and expectations will be clearly defined at ¬¬the initiation of the program. This position has the opportunity to not only be a part of the Geisinger Fellowship program, that includes Operations, Finance and Research but to also be immersed in Geisinger’s rich innovative culture to transform the delivery of care and patient experience.

Job Duties

• Plan and conduct user research that include interviewing, data analysis and synthesis.
• Translate insights from research into project strategy and product/service offerings.
• Develop journey maps, service blueprints and personas based on user research.
• Advocate for customer needs through storytelling, including writing, visual and verbal communication that helps other teams build empathy for current experiences.
• Plan and facilitate stakeholder workshops for solution ideation, organizational alignment and strategy development.
• Communicate complex concepts and ideas into impactful insights, frameworks and narratives using information design.
• Develop rough interactive prototypes for product development and testing.
• Use appropriate software such as Adobe Creative Suite, Figma, Mural etc. to create quality deliverables.
• Develop and maintain positive working relationships with individuals holding positions at various levels of the organization and work effectively with a wide range of professionals/disciplines.
• Participate in organizational leadership meetings that include operations, finance, strategy etc.
• Evangelize and promote the value of human-centered design in the context of healthcare.
• Perform miscellaneous job-related duties as assigned.

Position Details

Master’s Degree in any Design related field is strongly desired.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Less than 25% local travel may be required.

Education

Masters Degree required or current enrollment in and good standing with a CAHME accredited Masters Degree conferring program- (Required), Master's Degree-Business Administration/Healthcare Management (Preferred)

Skills

Critical Thinking; Computer Literacy; Large Group Presentations; Working Independently; Communication; Organizing

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Our Commitment to Diversity, Equity and Inclusion

Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.