Experience Designer (Remote)
Job Summary
Executes experience design activities on enterprise-level initiatives to drive customer-centric innovation and advance business objectives. Advocates for a human-centered approach to problem solving and solution development, ensuring that customer insights inform decision making and execution. Assists in shaping seamless end-to-end experiences across digital and physical touchpoints to enhance engagement, improve health outcomes, and align with organizational transformation goals. Supports multiple programs and cross-functional teams. This role is ideal for a Design Generalist who can seamlessly shift between strategic thinking and research, visual communication, and digital product design. They bring deep expertise in one of these domains, supported by foundational skills and practical experience in the other two. This position sits within the Steele Institute for Health Innovation - advancing a digital first future and strengthening the organization’s position as a leader in healthcare innovation. The Steele Institute is transforming healthcare to better serve our communities through the application of digital capabilities, human-centered design and new care delivery models with a focus on affordability and outcomes to help those most in need. Leveraging a team of teams approach, we practice radical collaboration to scale agile ways of working and deliver highly adopted, high impact experiences.
Job Duties
- Implements end-to-end experience design activities on enterprise initiatives.
- Plans and executes discovery/ user research programs—including qualitative data gathering, data analysis, and synthesis—to uncover unmet needs and generate insights that drive project and product strategy.
- Transforms findings into compelling strategies, product roadmaps, and differentiated service offerings advancing actionable innovation.
- Develops high-impact design artifacts such as journey maps, service blueprints, and personas to guide cross-functional teams in delivering seamless, human-centered experiences.
- Synthesizes complex information into clear, actionable insights and frameworks using information design and narrative techniques.
- Advocates for customer needs through powerful storytelling—leveraging written, visual, and verbal communication to build empathy and alignment across the organization.
- Plans and facilitates stakeholder meetings and workshops to drive ideation, strategic alignment, and collaborative problem-solving.
- Prototypes concepts and support iterative development and testing.
- Effectively manages multiple concurrent initiatives with a high degree of autonomy, proactively seeking feedback and support when needed.
- Delivers high-quality outputs using tools such as Adobe Creative Suite, Mural, Figma and other relevant tools.
- Demonstrates agility in navigating shifting priorities and evolving ways of working to maximize impact across initiatives.
- Contributes to the continuous evolution of the design toolkit, ensuring it remains responsive to the organization’s changing needs and supports scalable, human-centered innovation.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Position Details
Preference for candidates who are able to be on-site 1-2 days per week.
Education
Bachelor's Degree-Related Field of Study (Required), Master's Degree-Related Field of Study (Preferred)Experience
Minimum of 3 years-Related work experience (Required)About Geisinger
Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Our Vision & Values
Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.
KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
EXCELLENCE: We treasure colleagues who humbly strive for excellence.
LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
SAFETY: We provide a safe environment for our patients and members and the Geisinger family.
Our Benefits
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.
“I’ve been surprised by the community our floor has even though we can all work different days and different shifts. We celebrate successes and life events for employees and patients — that’s what makes it a fun place to work!”
Nurse Assistant
A place where you can lead a healthy lifestyle and follow your dreams.
Only at Geisinger.
Best employer for healthy lifestyles – National Business Group
Access to 121 state parks
