Job Summary

Provides centralized management for all revenue cycle cash application and cash control functions within Geisinger. Manages all hospital and clinic patient and third party cash transaction processing. Responsibilities include directing the daily processing of patient receipts, including but not limited to e-commerce, lockbox and electronic remittance files, along with ensuring appropriate controls exist and are followed based on generally accepted accounting principles (GAAP). Ensures the timely and accurate application of payments and corresponding contractual allowances.

Job Duties

• Manages operational functions to include daily and monthly reconciliation of patient cash receipts, payer remittance advice and other electronic files, assurance that transactions are posted in accordance with batch control processes, assurance that all contractual allowances are posted timely and accurately, ensuring timely and accurate processing of all EDI and EFT files.
• Directs the processing of Clinic and Hospital lock boxes within Geisinger.
• Works with Treasury Operations to ensure cash balancing and reconciliation of patient receipts.
• Ensures accurate payee information is on file with all third party payers.
• Generates W-9 forms and updates responses from payers.
• Ensures that responses are received and updated timely and follows up on any exceptions to ensure payer information is current at all times.
• Develops and oversees the implementation of various quality initiatives to ensure continuous monitoring and improvements within the cash management process of Geisinger.
• Manages the overall departments operating budget to ensure organizational compliance and efficiency.
• Works in conjunction with other areas of revenue cycle and System as it relates to transactional processing issues, customer service, implementation of new technology, and cash and accounts receivable results.
• Communicates departmental activities to Leadership, and to the other Management Staff within Revenue Cycle.
• Responsible for the establishment of training and education for all cash department employees.
• Implements and monitors effectiveness of various technological enhancements and business process improvements including IOCR (Interactive Optical Character Recognition) lock box processing and electronic posting of patient cash receipts.
• Oversees electronic payment exceptions process and develops resolution to issues encountered causing re-work.
• Manages and coordinates Same Day Clinic cash receipts payment processing with Information Technology and Revenue Cycle System Support.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Education

Bachelor's Degree-Business Administration/Management (Required), Master's Degree- (Preferred)

Experience

Minimum of 5 years-Related work experience (Required), Minimum of 2 years-Managerial/Supervisory (Required)

Skills

Interpersonal Communication; Builds Relationships; Manages Conflict And Crisis

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Our Commitment to Diversity, Equity and Inclusion

Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.