Job Summary

Coordinates patient care and maximizes patient satisfaction and experience. Partners with care providers to serve as a liaison to ensure effective communication with patients.

Job Duties

• Provides discharge information.
• Partners with providers to ensure a smooth transition at discharge to home or other facilities as required.
• Ensures additional resources are made available for the patient as needed.
• Effectively collaborates with other healthcare providers and non-Geisinger employees in coordinating and implementing the patients plan of care.
• Maintains systems and processes to assure timely follow-up and surveillance of a defined group of patients.
• Serves as liaison with clinical and administrative personnel.
• Establishes point of contact for referring providers to create immediate access to provider templates.
• Develops and implements efficient patient navigational procedures.
• Investigates patient concerns including billing, appointment access, perception of care, physician issues and communication problems.
• Develops, maintains, and audits standard operating procedures of patient access and utilization process.
• May provide administrative support as needed.

Work is typically performed in a clinical and office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

• Hours: Will discuss at interview; possible hours work from home
• Less than 25%-meetings and other sites an occasion
• This position will be the clerical/administrative support person for the MyCC navigators (nurses & Social Workers) who work with patients living with serious, advancing often terminal illnesses.  This support may involve emotional conversations with patients and their family so compassion and empathy are needed skills with a strong customer service focus.  This position will serve as a liaison for providing information to other services both internal and external services such as hospice, palliative care and skilled nursing facilities.  Some experience with advance care planning and advance directive requirements is preferred.  This position can be a hybrid position but would need established days to work from an office setting in any of the Geisinger regions. 

Geisinger cares about not only its patients and members but also about you and your family. We offer a competitive compensation and benefits package to ensure that you and your loved ones can maintain good health, achieve financial stability, and excel both personally and professionally. We believe in creating a diverse and inclusive environment where all employees can be their authentic selves. To learn more: https://jobs.geisinger.org/diversity 

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one 
• Three medical plan choices, including an expanded network for out-of-area employees and dependents  
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)  
• Company-paid life insurance, short-term disability, and long-term disability coverage  
• 401(k) plan that includes automatic Geisinger contributions  
• Generous paid time off (PTO) plan that allows you to accrue time quickly  
• Up to $5,000 in tuition reimbursement per calendar year  
• MyHealth Rewards wellness program to improve your health while earning a financial incentive  
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones  
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.  
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance  

Education

High School Diploma or Equivalent (GED)- (Required), Associate's Degree- (Preferred)

Experience

Minimum of 2 years-Related work experience (Required)

Skills

Clerical I; Customer Service; Interpersonal Communication; Medical Records Systems; Working Independently; Multitasking

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Our Commitment to Diversity, Equity and Inclusion

Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.