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Provider Engagement Liasion

Job Title Provider Engagement Liasion Location Work from Home Job Category Member Services, Geisinger Health Plan Schedule Days Work Type Full time Department GHP Provider Network Team Date posted 06/20/2024 Job ID R-63862

Job Summary

Establishes and maintains Strategic Partnerships with Providers, communicating the vision and goals of the health plan, and supporting the development of the highest possible provider partnerships. Collaborates with providers and internal staff to deliver quality results, and reporting to improve outcomes. Responsible for sharing best practices, and making other recommendations to drive results. Provides professional and exceptional service to our provider network.

Job Duties

  • Serves as a primary relationship manager with providers to ensure positive provider experience and promote network retention.
  • Supports new assigned providers with onboarding, including orientation session(s).
  • Responds to assigned provider questions or inquires, and if necessary, ensures prompt resolution to provider issues with appropriate teams to drive results.
  • Monitors data, presents reports, and encourages ongoing provider engagement through regularly scheduled touch bases and meetings. Reports regularly on referral volume by channel, tracking activity and effectiveness of outreach.
  • Provides health plan updates, education and training to the provider network.
  • Partners with quality improvement department for delivery of quality results and value based program results.
  • Creates strategic plans for providers in order to support the goals of the health plan.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Position Details

Ability to travel within territory up to 40%.


High School Diploma or Equivalent (GED)- (Required), Bachelor's Degree- (Preferred)


Minimum of 5 years-Relevant experience* (Required)


Organizing; Critical Thinking; Health Insurance; Computer Literacy; Large Group Presentations; Group Problem Solving; Interpersonal Communication; Insurance Products

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Our Commitment to Diversity, Equity and Inclusion

Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.


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