Job Summary

This position supervises and implements programs to ensure efficient operations of Geisinger are in order to generate patient satisfaction and sufficient cash flow to support operations and strategic initiatives. Responsibilities include overseeing, collecting, adjudicating, identifying, analyzing, reducing, and resolving various physician and patient service issues.

Job Duties

• Exercises supervision over employees measuring results to ensure proper utilization of labor resources.
• Reviews report data in order to measure employee and section performance to ensure that organizational goals and objectives are achieved.
• Reviews employee schedules in order to ensure proper coverage.
• Responsible for training, development, discipline, and conducting the performance appraisal of employees.
• Assists in maintaining and meeting budget targets.
• Reviews and recommends process improvement for individual and department workflow.
• Reviews and updates departmental policies and procedures, in conjunction with workflow changes.
• Provides written weekly status reports to leadership.
• Researches and reports problems to Help Desk and follow-up with IT personnel as appropriate per policy.
• Responds to physician and department heads regarding revenue and charging procedures.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. *Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Position Details

This position is located in Danville with occasional travel to surrounding Geisinger Hospitals in our Central and Western Regions. (Bloomsburg, Shamokin, Muncy, Jersey Shore, Lewistown)

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 9 years-Relevant experience* (Required)

Skills

Supervisory Customer Service; Leads Others; Acts Decisively

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Our Commitment to Diversity, Equity and Inclusion

Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.