Job Summary

Provides leadership support in ensuring the quality and accuracy of the data entered and maintained in applicable support services systems. Promotes and develops continuous improvement of systems and operations through development of strong data analytics, process workflows and key financial reporting. Provides support during the review, development and implementation of assigned support services systems. Responsible for the ongoing operational support and processing of assigned support services system applications.

Job Duties

• Develops and maintains, on a current basis, functional and technical expertise in assigned areas of support services systems and business operations.
• Maintains understanding of data fields utilized, data flow, system limitations, and anticipated enhancements.
• Maintains records of training programs and program effectiveness.
• Ensures accuracy and validity of data used in all reports and analysis for applicable systems.
• Lead and actively participates on project teams with responsibility for specific task assignments including definition of system functionality, system capability testing, defining reporting requirements, and developing reports.
• Participates in planning, testing, and documenting application.
• Manages duties pertaining to major functional areas, including project management, training and documentation and procedure manual development and maintenance.
• Participates in the definition of user system requirements and provides recommendations to management concerning the selection, development/design and implementation of system features to satisfy requirements.
• Investigates and analyzes complex data sources and develops reports to integrate, extract and present data for best results.
• Performs analysis and creates graphical presentations of data results, as requested, for added value to reporting.
• Provides direction and education as necessary to system users and staff members.
• Coordinates work of designated system functions including but not limited to scheduling, testing, decision making and integration with operations.
• Assumes the responsibility for assigned support service system(s) in the absence of the department leader.
• Performs process review analysis, including documenting current process and designing new processes to take advantage of technology and/or modified service delivery mechanisms.
• Serves as liaison with system vendors to troubleshoot problems, escalate critical issues and monitor and prioritize issues.
• Responsible for oversight of request for vendor payments of assigned support services system(s) fees.
• Serves as a system administrator / backup system administrator for assigned support service system(s).

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. *Relevant experience may be a combination of related work experience and/or degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years relevant experience).

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 6 years-Relevant experience* (Required)

Skills

Critical Thinking; Computer Literacy; Working Independently; Teamwork; Organizing

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Our Commitment to Diversity, Equity and Inclusion

Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.