Job Summary

Responsible for assisting Information Technology staff in the installation, maintenance, implementation, and continuous usage of mid-range and mainframe software and hardware platforms. Provides and promotes a technical environment which will maximize the productivity of IT personnel while minimizing cost and organizational impact.

Job Duties

• Evaluates, recommends, and implements new system software products, product updates, and new releases.
• Maintains an inventory of products, current release level, and all updates or local modifications.
• Informs appropriate personnel of new features, limitations, and considerations produced by upgrades or new products.
• Participates in the evaluation of new hardware products and upgrades.
• Assists in diagnosing hardware problems, and effecting recovery and restart.
• Provides documentation on general system operating procedures.
• Controls the distribution of manuals and updates to ensure prudent purchasing, utilization, and currency of publications.
• Facilitates online documentation where possible to avoid hardcopy.
• Provides education and counsel to users and IT personnel on the use and understanding of systems software.
• Serves as a liaison to vendor software support personnel as needed by IT personnel.
• Determines, implements, and facilitates programs and procedures to analyze resource utilization and support planning activities.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 8 years-Relevant experience* (Required)

Certification(s) and License(s)

Valid Driver's License - Default Issuing Body

Skills

Communication; Interpersonal Communication; Teamwork

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Our Commitment to Diversity, Equity and Inclusion

Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.