Job Summary

Short-term Assignment (less than 6 months) Provides direct support for the Workforce Management (WFM) systems application. Using common trouble-shooting techniques and questions, the WFM Specialist will attempt to resolve the issue upon initial contact with the end user. Responsible for the ongoing production support and processing of assigned WFM systems applications including system testing, analysis, and problem resolution.

Job Duties

• Develops and maintains functional and technical expertise in assigned areas of WFM systems and business operations.
• Maintains understanding of data fields utilized, data flow, and system capabilities and limitations.
• Responsible for supporting all Tier escalation inquiries from the Employee Contact Center, Service Desk tickets and other means of support during normal business hours.
• Responsible for reviewing the daily integrations to ensure errors are analyzed and resolved in a timely manner and engaging WFM leadership when needed.
• Responsible for reviewing and processing payroll corrections, access request forms and as assigned, performing payroll close tasks including but no limited to audits and pay export processing.
• Provides project support as assigned to include, but not limited to, testing tasks and documentation.
• Provides support and direction for all application end users to develop end user expertise.
• Maintains communication with customer to update progress resolution and status.
• Verifies customer is satisfied with resolution.
• Reviews and recommends appropriate action on user requests for services, ranging from explanation of WFM systems functionality and activities to the understanding and analysis of user needs, preparation of reports or automation of processes.
• Works closely with end staff and end users to determine reporting needs and requirements.
• Ensures that all requested reports are created accurately and in a timely manner.
• Educates end user of any complexities associated with the data requests and how to produce the report using their software access.
• Provides recommendations on which WFM guidelines need updated as workflow changes, new WFM system functionality is added, or automation of processes occurs.
• Completes all manual WFM tasks as defined by the WFM department.
• Completes specific tasks and workflows assignments to ensure that the system is functioning at max capacity and ensures necessary edits are made to the employee’s UKG record to assure accurate payment.
• Uses approved communication methods to notify customers of scheduled and unscheduled disruptions.
• Assures compliance with governmental regulations and Geisinger policies pertaining to workforce management.
• Assist with organizing training, including schedules of WFM and vendor staff, obtaining rooms and scheduling phone conferences to facilitate the meetings.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Education

High School Diploma or Equivalent (GED)- (Required), Bachelor's Degree- (Preferred)

Experience

Minimum of 2 years-Relevant experience* (Required)

Skills

Computer Literacy; Critical Thinking; Technical Troubleshooting

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Our Commitment to Diversity, Equity and Inclusion

Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.