Job Summary

Directs and supervises patient access and clerical support staff. Coordinates and performs front line office activities in an effective and efficient manner for the department. Coordinates schedules, training and education of all assigned staff. Accountable for the performance and alignment of the access and clerical teams to clinic and system goals.

Job Duties

• Directs and assists with patient access and clerical support to the department.
• Participates in recruitment, interview, and selection process of patient access and clerical support staff.
• Coordinates training and orientation programs for assigned staff.
• Utilizes established metrics to track and report on clerical team performance to clinic leadership.
• Assures continuing education is communicated to and or attended by all access team members.
• Conducts performance appraisals and addresses performance problems.
• Develops and maintains policies and procedures for assigned area.
• Evaluates operations and recommends and implements changes to improve efficiency and effectiveness.
• Responsible for staffing plans and daily schedules; establishes work priorities.
• Attends all necessary team meetings as a representative of the access team.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 4 years-Related work experience (Required), Minimum of 1 year-Managerial/Supervisory (Preferred)

Skills

Customer Service; Computer Literacy; Clerical I; Interpersonal Communication

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Our Commitment to Diversity, Equity and Inclusion

Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.