Job Summary

Will be a Licensed Practical Nurse performing duties as a patient navigator guiding incoming calls and facilitating entrance of new patients into the program. Provides patient education, promotes an understanding of the condition, and provides ongoing continuity of care for patients. The Nurse Navigator, functioning in the spirit of teamwork, is accountable for the delivery of care utilizing skills learned in both the clinic and didactic arena. Assists other team members on the unit. The nurse navigator role provides clinical support to the provider and patients to assist in the diagnosis and treatment of conditions.

Job Duties

• Utilizes clinical knowledge to determine actions necessary to facilitate patient introduction to the program.
• Performs and documents evaluation of patients needs primarily by telephone or review of documentation.
• Effectively collaborates with other healthcare providers in coordinating and implementing the patients plan of care, to include evaluation, treatment, and surveillance.
• Effectively communicates with patient via mail, telephone, and in person regarding information pertinent to their care.
• Assures pertinent patient information is received and available for provider interaction with patient.
• Coordinates patient needs for the program.
• Serves as the point of contact for providers.
• Coordinates patient activities, such as support groups, educational series, as appropriate.
• Provides limited patient and family education based on individual needs either in person or by telephone.
• Coordinates patient activities through available support services, as appropriate.
• Maintains systems and processes sufficient to assure timely follow-up and surveillance of patients for both Programs.
• Serves as a liaison with Scheduling Services to ensure appropriate scheduling of patients.
• Develops and implements patient screening tools and efficient clinic procedures.
• Assists in the development and implementation of efficient patient navigational procedures.
• Investigates patient concerns including appointment access, communication, and billing.
• Maintains clinical supply inventory.
• Responsible for conducting medical record reviews to report findings to physician specialist.
• Provides nursing care and assists physician and procedures.
• Routinely inspects and observes condition and operation of equipment to ensure proper operation and identify the need for preventive and corrective maintenance per guideline.
• Performs ongoing maintenance of exam and treatment rooms.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details

Education

Graduate from Specialty Training Program-Nursing (Required)

Experience

Minimum of 2 years-Nursing (Required)

Certification(s) and License(s)

Licensed Practical Nurse - Default Issuing Body

Skills

Multitasking; Communication; Customer Service; Computer Literacy; Teamwork

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Our Commitment to Diversity, Equity and Inclusion

Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.