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Job Summary

Manages nursing, technical, clerical personnel, and volunteers in the successful completion of daily operational activities. Works closely with physician leadership to facilitate efficient and high quality daily clinical operations. Leads teams of assigned outpatient units with responsibility for all operational functions of the teams. Responsible for developing and initiating improvements in the organization and delivery of high quality, cost effective patient care services. Responsible for overall quality of assigned outpatient units and outreach sites. Performs and upholds policies and procedures; meets the minimum qualifications to provide care for patients in the clinical areas; responsible for all regulatory requirements of assigned areas; supervises staff to ensure quality of patient care and maximize patient satisfaction at all provider sites. Facilitates communication horizontally within the functional areas.

Job Duties

• Oversees all aspects of the outpatient unit performance which includes operational, financial and statistical.
• Identifies and resolves discrepancies or concerns.
• Supervises employees in assigned areas.
• Leads the monitoring of patient satisfaction, access, cost per unit service, and other measurable parameters that represent indicators of cancer service line performance improvement.
• Oversees the performance and duties of the staff within area of expertise.
• Demonstrates knowledge of the job and functions of the team.
• Continually seeks out new information, technologies and methodologies to improve overall performance for the various service line sites.
• Accepts responsibility and accountability for job performance, the operations of the cancer service line areas and the appropriate management of the performance and behaviors of the staff.
• Serves as a role model and support person in the delivery of quality patient care.
• Establishes quality expectations and works with Human Resources to hold staff accountable when appropriate.
• Communicates in a timely and respectful manner; actively listens.
• Communicates openly, honestly, directly and clearly.
• Provides appropriate information; recognizes team accomplishments, gives feedback, constructively resolves conflicts.
• Keeps supervisor informed of major issues and need for involvement.
• Makes decisions considering the impact on others; takes personal responsibility and demonstrates independent risk taking behavior.
• Allocates decision making at the appropriate level; involves others; builds team trust and commitment within and between sections.
• Communicates and supports decisions with others; evaluates past decisions to improve on future decisions.
• Participates in, accepts and supports team activities and decisions.
• Identifies and responds quickly to customer needs.
• Effectively manages people, resources and time to achieve high quality results; shares resources as appropriate.
• Proactively responds to and supports change; anticipates problems and effectively adjusts plans.
• Balances short-term and long-term objectives; actively manages budget.
• Provides input and assists in budget preparation; maintains and tracks sectional budgets.
• Identifies and implements ways to reduce costs and streamline efforts within and between the sections while maintaining quality standards.
• Adjusts to changing work needs and demands; helps others respond quickly; helps remove barriers to team effectiveness.
• Structures work assignments to appropriate level to most effectively use resources; adjusts as needed.
• Identifies opportunities for new technology and anticipates future needs for personnel and equipment.
• Responsible for the coordination and management of the fiscal activities of the assigned service areas including budget preparation and control, billing information and procedures, revenue crediting, expenses discrepancy, cost efficiency, cash flow issues and budget variances.
• Effectively empowers team members.
• Participates in learning activities for self and others.
• Acts as mentor, teacher and coach to others; actively uses the team performance management process.
• Motivates others to seek and participate in developmental opportunities.
• Fosters an environment of continuous learning; takes risks; helps others understand that mistakes are an opportunity for learning; contributes to the professional growth of employees.
• Ensures all required quality improvement and quality control documentation is completed for assigned sections.
• Reviews and takes action on problems identified on Press Ganey Reports.
• Have knowledge of and insures compliance with all regulatory and accrediting requirements Recruits and interviews applicants.
• Participates in selection process for all team members.
• Monitors staffing, vacation scheduling, cross-training activities, etc., with other team members as needed and required.
• Reconciles all payroll time sheets.
• Coordinates and conducts departmental orientation with all new team members.
• Coordinates performance evaluation process for all team members.
• Gathers and evaluates input regarding employee discipline prior to implementing to insure fairness and standardization throughout department.
• Acknowledges and communicates employee contributions and growth consistent with the goals of the organization and department.
• Provides training to team members.
• Works effectively to achieve individual, team and organizational goals.
• Fosters a positive work environment for others.
• Demonstrates and promotes high standards; role models these for others.
• Provides coverage in the clinic as required due to staffing issues related to vacation time, unscheduled sick time, extended clinic schedule hours, and on call after hour coverage.
• Daily audits all billing charges generated in the radiation oncology clinic for accuracy and adequate documentation.
• Generates the billing export files to both IDX and Siemens billing systems.
• Compiles daily statistical report for the department.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one 
• Three medical plan choices, including an expanded network for out-of-area employees and dependents  
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)  
• Company-paid life insurance, short-term disability, and long-term disability coverage  
• 401(k) plan that includes automatic Geisinger contributions  
• Generous paid time off (PTO) plan that allows you to accrue time quickly  
• Up to $5,000 in tuition reimbursement per calendar year  
• MyHealth Rewards wellness program to improve your health while earning a financial incentive  
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones  
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.  
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance  

Education

Bachelor's Degree-Radiologic Technology (Required), Master's Degree-Healthcare Related Degree (Preferred)

Experience

Minimum of 5 years-Managerial/Supervisory (Required)

Certification(s) and License(s)

Certified Radiology Technologist - American Registry of Radiologic Technologists (ARRT)

Skills

Builds Relationships; Manages Projects And Functions; Mentoring Skills

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.