Telephone Operator (day / evening rotation)
Job Summary
Receives, screens and disperses incoming calls, places outgoing calls, and responds to emergencies, alarms and traumas. Provide answering services. Makes overhead announcements and coordinates with security dispatch.
Job Duties
- Serves as the primary point of access to the health system for all inbound calls.
- Screens callers to determine the appropriate person or department to be contacted.
- Places outgoing calls, as prescribed.
- Operates paging system to locate physicians and other hospital personnel.
- Prepares morning wake-up list and provides a telephone awakening service for physicians.
- Provides information, including patient room numbers and directions to hospital areas.
- Maintains location log of various personnel, physicians, technicians, etc.
- Maintains the accuracy of information housed in the internal on-line directory.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Position Details
Shifts are day/evening rotation; weekend and holiday rotation
Education
High School Diploma or Equivalent (GED)- (Required)Experience
Minimum of 1 year-Related work experience (Required)Skills
Mentoring Skills; Interpersonal Communication; Clerical IAbout Geisinger
Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.
Our Commitment to Diversity, Equity and Inclusion
Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.
Our Vision & Values
Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.
KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
EXCELLENCE: We treasure colleagues who humbly strive for excellence.
LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
SAFETY: We provide a safe environment for our patients and members and the Geisinger family.
Our Benefits
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.
“I’ve been surprised by the community our floor has even though we can all work different days and different shifts. We celebrate successes and life events for employees and patients — that’s what makes it a fun place to work!”
Nurse Assistant
A place where you can lead a healthy lifestyle and follow your dreams.
Only at Geisinger.
Best employer for healthy lifestyles – National Business Group
Access to 121 state parks
