Job Summary

Plans, organizes and develops daily activities for the staff in the Comm. Center, assures adequate daily staffing, assures efficient use of time and resources.

Job Duties

• Performs all aspects in the Life Flight Communications Technician Job description.
• Functions as the leader and coordinates daily activities of the communications center staff members.
• Covers Life Flight administrative call and be a member of the Life Flight Administrative team.
• Monitors work flow in the communications center.
• Functions as a resource person, proficient in skills required for the program.
• Assures staffing levels for the Life Flight communications center.
• Assures staff is updated in policy and procedure changes that impact the program and communications center.
• Mentoring: Effectively empowers crew members.
• Ensure that staff meets educational requirements.
• Motivates crew members to seek and participate in developmental opportunities.
• Actively promotes problem solving within the communications center.
• Encourages risk taking.
• Instructs staff in handling patient and customer concerns, serving as a role model in the process.
• Serves as a strong role model in professional practice as evidenced by strong relationships with staff and members of other departments, effective communications, appropriate resource utilization and sound planning skills.
• Operations: Ensure that staff meet regulatory requirements (i.e. JCAHO,PADOH, FAA , NAACS)Actively monitors the staffing and use financial resources with fiscal responsibility.
• Participates in the development of the yearly budgets for the Life Flight program.
• Coordinates applicable contracts to insure the Life Flight communications center is being operated, staffed and maintained.
• Coordinates administrative decision making with the Life Flight administrative team.
• Supports administrative responsibilities for Life Flight (i.e. performance appraisals, mentoring, absenteeism, ordering supplies, staffing).
• Carries out defined responsibilities in the PAIP, disaster plan, bomb threat, and code orange procedures.
• Allocates decision making at the appropriate level, involves others, builds team trust and commitment.
• Makes decisions considering impact on others; takes personal responsibility.
• Communicates and supports decisions with others; evaluates past decisions to improve on future ones.
• Identifies and responds quickly to patient and customer needs and concerns.
• Provides leadership and guidance in developing marketing opportunities for Life Flight.
• Ensures that sufficient time is available for staff participation in program safety activities at both the department and organizational level.
• Ensures that staff attends all required patient safety education programs.
• Participates in the formulation of policies and goals as well as policies affecting other departments; communicates and interprets policies, procedures and regulations to patients, visitors and staff members, as required.
• Promotes and supports concepts of positive guest relations.
• Provides direct supervision to assigned personnel, assists with orientation and integration of new employees, and builds a sense of pride in employees and promotes good morale.
• Provides feedback to staff for professional practice issues, promoting evidence based practices and research activities.
• Follows up on incidents.
• Assures documentation and follow through.
• Keeps staff informed of changes.
• Works with education staff identifying and coordinating training activities.
• Develops standards of performance, monitors and supervises staff.
• Establishes staff work schedule or delegates such.
• Participates in the hiring process Develops and recommends operating budget data as requested Assists with departmentally based competencies and skills assessments.
• Assists with program education for new products, procedures, and equipment.
• Provides follow-up to share information obtained at conferences: such as bulletin boards, informal in-services, etc.
• Serves as a trainer in programs.
• Leads the group in unit meetings.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 2 years-Related work experience (Required)

Certification(s) and License(s)

Certified Emergency Medical Technician - State of Pennsylvania; Valid Driver's License - Default Issuing Body

Skills

Organizing; Mentoring Skills; Communication; Teamwork; Professional Presentation

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.