Billing System Specialist (work from home Pennsylvania resident)
Job Summary
Provides direct back up support for Premium Billing and Dunning processes. Assists with questions and complex issues relating to employer group payments.
Job Duties
- Reviews Billing files for errors
- Reviews Billing data for accuracy.
- Sets up customers, billing contracts, and billing schedules utilizing data from various sources.
- Monitor customer billing contacts for renewals and makes updates to billing/contract configuration as needed.
- Process and e-mail or mail invoices on a monthly or ad hoc basis for numerous non-patient programs.
- Apply payments to customer accounts.
- Identifies and documents all components of the receivable balance with minimal errors.
- Works to recover or resolve outstanding debits and credits.
- Adjusts customer accounts by entering billing adjustments and bad debt writeoffs.
- Performs monthly analysis of the Billing Aging reports to identify miscellaneous open invoices or balances.
- Determines the disposition and takes the necessary action to resolve the aging or relieve the receivables.
- Reviews the Dunning Reports and Notices.
- Compiles and generates spreadsheets capturing key data for the dunning process.
- Provides thorough research of individual accounts involving multiple systems to ensure billing is accurate.
- Upload invoices and backup to external websites as needed.
- Handles various reconciliation processes.
- Assist accountants with reconciliation to general ledger as needed.
- Prepares refund requests when a customer has a credit balance appearing on their account.
- Creates payment histories upon request or whenever necessary to justify account balances for individual members and employer groups.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Education
High School Diploma or Equivalent (GED)- (Required), Associate's Degree- (Preferred)Experience
Minimum of 1 year-Customer Service (Required), Minimum of 2 years-Healthcare (Required)Skills
Computer Literacy; Customer Service; Customer Retentions; Communication; Customer Support Policies, Standards And ProceduresAbout Geisinger
Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Our Vision & Values
Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.
KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
EXCELLENCE: We treasure colleagues who humbly strive for excellence.
LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
SAFETY: We provide a safe environment for our patients and members and the Geisinger family.
Our Benefits
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.
“I’ve been surprised by the community our floor has even though we can all work different days and different shifts. We celebrate successes and life events for employees and patients — that’s what makes it a fun place to work!”
Nurse Assistant
A place where you can lead a healthy lifestyle and follow your dreams.
Only at Geisinger.
Best employer for healthy lifestyles – National Business Group
Access to 121 state parks
