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Job Summary

The Information Technology Program Management Office (IT PMO) is responsible for IT Demand Management, IT Project Management and IT Resource Management within the Geisinger Health organization. The Business Analyst Senior is responsible for accurately documenting workflow, processes, business rules, data, systems, and other business information required for a clear picture of the business. Coordinates the development, documentation, analysis, and review of business requirements. Apply business rules, processes, and workflow to the use of new or redesigned solutions.

Job Duties

• Defines business view of solution scope as well as a scope that is feasible.
• Performs stakeholder analysis to identify and determine stakeholder needs.
• Manages baseline and changes to requirements.
• Plans and estimates business analyst activities, communications, and requirements management process.
• Defines business need and capability gaps driving the need for an enhancement or solution to be developed.
• Plans requirements elicitation activities and documents and validates elicitation results.
• Prioritizes requirements according to the project and stakeholder needs.
• Determines solution alternatives and assess for feasibility, risk, business value, and defines the approach selected.
• Translates business specifications into clear and concise functional specifications for use by developers and configuration specialists.
• Specifies and models requirements in visual and textual formats at various levels of abstraction.
• Validates requirements, assumptions, and constraints with stakeholders.
• Verifies requirements of sufficient quality with stakeholders.
• Allocates requirements based on project and solutions needs.
• Evaluates and validates the solution meets the business needs of the stakeholders.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Position Details

Must-Have Skills:

• Customer Focus - both business and IT
• Critical Thinking
• Strong Organizational Skills

Preferred Skills:

• Strong Communication
• Understand information technology terminology and concepts
• Ability to quickly learn and maintain knowledge of IT systems and processes

Software, Tools, and Applications:

• ServiceNow
• Portfolio Management (Demand Module and/or Project Management Module)

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 9 years-Relevant experience* (Required)

Skills

Interpersonal Communication; Working Independently; Critical Thinking; User Acceptance Testing (UAT); Business Analysis Methodology; Information Technology Project Management

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.