A place that gives you opportunity and takes your breath away.

Job Summary

The Senior Trainer serves as an advanced training resource, bridging the gap between Trainer and Lead Trainer roles. This position delivers training, assists in curriculum development, and provides mentorship to trainers while supporting departmental initiatives.

Job Duties

• Deliver training to new hires and experienced staff across multiple lines of business. 

• Assist in developing and refining training materials, agendas, and resources under the direction of the Lead Trainer. 

• Conduct follow-up evaluations and provide feedback to trainees and trainers. 

• Mentor and support trainers in instructional techniques and classroom management. 

• Participate in planning and preparation of educational programs 

• Collaborate with Lead Trainer to maintain consistency in training content and standards. 

• Collaborate with vendors to maintain positive training relationships 

• Collaborate with WFM to ensure accountability with attendance, competency and vendor relations 

• Provide input on updates to training materials based on policy and procedure changes. 

• Conduct quality audits of trainers and report findings to Lead Trainer. 

• Support health plan-wide implementations and system enhancements. 

• Maintain training rooms and equipment. 

• May lead small-scale projects or specialized training sessions as assigned within and outside GHP. 

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 3 years-Relevant experience* (Required)

Skills

Customer Retentions; Service Request Management Process; Customer Service; Communication

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.