A place that gives you opportunity and takes your breath away.

Job Summary

Responsible for acting as liaison between patients, families, caregivers, and various community–based organizations to ensure that the program consistently provides optimal care and service experiences that surpass expectations. As the designated patient liaison for the Destination Medicine Program, coordinates health care services and the patient care experience for contracted Destination Medicine agreement patient referrals and for patient self-referrals for health services. Responsible for logistics including, but not limited to travel, accommodations, language translation, and concierge services.

Job Duties

• Utilizes customer service skills to determine and manage necessary actions to facilitate patient navigation through the Program and acquisition of health services.
• Provides assistance with scheduling, pre-arrival information, transportation, lodging, and special needs for both the patient and any travel companions.
• Provides information on, and assists with access to, local community services and activities that are available during their stay.
• Acts as a key resource and primary point of communication for all patient and travel companion needs.
• Maintains systems and processes sufficient to assure timely communication, service, and follow-up.
• Escorts patient to all appointments while a patient and ensures all questions to the appropriate Service Line are quickly addressed and answered.
• Serves as the designated patient representative and concierge for any needs which may arise during the entire stay.
• Arranges for risk screening for all first-order relatives sharing the same genetic risk who accompany the patient.
• Assure that patients have access to records

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Work Hours: Days

Experience required - 3 years minimum customer services

Education required - Associate's Degree - Healthcare Related Degree

* This role is required to work on-site at department location

Benefits of working at Geisinger: 

• Full benefits (health, dental and vision) starting on day one 

• Three medical plan choices, including an expanded network for out-of-area employees and dependents  

• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)  

• Company-paid life insurance, short-term disability, and long-term disability coverage  

• 401(k) plan that includes automatic Geisinger contributions  

• Generous paid time off (PTO) plan that allows you to accrue time quickly  

• Up to $5,000 in tuition reimbursement per calendar year  

• MyHealth Rewards wellness program to improve your health while earning a financial incentive  

• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones  

• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.  

• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance 

Education

Associate's Degree-Healthcare Related Degree (Required)

Experience

Minimum of 3 years-Customer Service (Required)

Skills

Working Independently; Communication; IT Environment; Critical Thinking; Computer Literacy

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.