Health Services Team Lead, Geisinger Health Plan (Pennsylvania resident)
Job Summary
We are seeking candidates who reside within our health system’s geographic footprint in Pennsylvania. (Northeastern and North Central Pennsylvania) This preference supports our commitment to community-based care and enhances operational efficiency across our service areas.
Job Duties
The Health Services Supervisor coordinates and oversees the delivery of health services and the activities of assigned personnel. This role ensures compliance with organizational directives, policies, and applicable laws and regulations. The Supervisor supports and implements departmental goals and objectives, while managing functional components of the department, including staffing and operational support.
- Communicates and incorporates Health Services and the Organization's vision, goals, initiatives, and service standards at the team and department level, consistent with the Organization's philosophy and environment to internal and external stakeholders.
- Maintains operational responsibility for staffing to support quality, efficiency and customer service including staff job descriptions, hiring, orientation, goal setting, performance evaluations, disciplinary actions, promoting, and establishment and delivery of initial and ongoing staff education programs.
- Provides supervision, support, coaching, and guidance for assigned staff and maintains direct responsibility for Health Services operations.
- Assures policy and procedure compliance with member confidentiality requirements, documentation policies, regulatory agencies, and health plan standards.
- Oversees development of appropriate reporting dashboards and analytics needed for evaluating operations.
- Manages employee communications, organization of events and other activities related to the Health Services initiatives.
- Establishes collaborative working relationships within and outside the organization to support the Health Plan and Health Services department goals, standards, and business strategies.
- Performs process review analysis, including documenting current process and designing new processes to take advantage of technology and modified service delivery mechanisms.
- Leads project initiatives and prepares project documents including project plans, project requirements, design documents, flow charts, presentations, test plans, procedures, training materials, stakeholder communications and reports.
Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.
Education
Bachelor's Degree-Healthcare Related Degree (Required)Experience
Minimum of 3 years-Related work experience (Required)Skills
Interpersonal Communication; Organizing; Professional Presentation; TeamworkAbout Geisinger
Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Our Vision & Values
Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.
KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
EXCELLENCE: We treasure colleagues who humbly strive for excellence.
LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
SAFETY: We provide a safe environment for our patients and members and the Geisinger family.
Our Benefits
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.
“I’ve been surprised by the community our floor has even though we can all work different days and different shifts. We celebrate successes and life events for employees and patients — that’s what makes it a fun place to work!”
Nurse Assistant
A place where you can lead a healthy lifestyle and follow your dreams.
Only at Geisinger.
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