Job Summary

The Learning Management System (LMS) Administrator Senior will be responsible for leading efforts to configure and optimize our learning management system to help “inspire and educate” more than 26,000 learners. Will act as the subject matter expert related to online learning including: liaising with the LMS Vendor and other vendors on enhancements and upgrades, testing and loading of learning assets and curriculums, design and generation of learning reports and flawless troubleshooting of technical and configuration issues for both desktop and mobile devices. Will be responsible for working closely with multiple entities and teams across the organization and community.

Job Duties

• Provides higher level support and reporting to Administrative users (e.g., create accounts, modify system preferences, customize settings).
• Coordinates the response to problem tickets with vendor’s Tier I/II support teams and management. Follow-up to ensure adequate resolution.
• Collaborates with appropriate IT groups to create and maintain user profiles including security groups and access privileges.
• Participates in course upload process for both instructor led and e-learning courses (e.g., SCORM, AICC, video) and Maintain assessments and feedback surveys.
• Coordinates mass course enrollments and manage campaigns.
• Develops and maintain a course and curriculum naming convention, versioning and archiving system.
• Runs system reports and develop custom reports to meet stakeholder needs.
• Ensures the accuracy and integrity of data entered into the learning management system; investigate and resolve any data or system inconsistencies or discrepancies.
• Understands and participate in all duties required for e-learning content launch, including course upload, testing, assignment, and provide support for internally produced as well as 3rd party course content.
• Manages the configuration and release updates to the LMS.
• Maintains relationships and contracts with 3rd party online learning vendors and Geisinger’s internal support areas.
• Supports the business, as required, with home page design and end user communications (i.e., webinars, collaboration tools).
• Establishes and maintains relationships with IT groups that develop and maintain system integrations with other company systems
• Stays informed regarding vendor product releases, educate stakeholders and coordinate related tasks across Human Resources and other key stakeholder teams (e.g., Help Desk, Epic Training, Revenue Management Training, Nursing Education, GHP, Geisinger Transformation Office, etc.)
• Provides sound data and rationale to inform business decisions (e.g., deciding to no longer offer purchased content due to low enrollment).
• Develops policy to optimize usage of existing and future funding for online educational content across Geisinger.
• Liaises with department contacts and outside vendors to satisfy specific learning needs, track internal usage, and to explore educational possibilities.

Work is typically performed in an on-campus or home office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Required experience includes 3 years of hands-on experience working with Learning Management Systems

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 7 Years-Relevant Experience which includes a combination of work history and completed degrees (Associate Degree = 2 years; Bachelor's Degree = 4 Years) (Required)

Certification(s) and License(s)

Workday Pro Learning Certification - Workday

Skills

Curriculum Assessment; Learning Management Systems (LMS) Administration; Learning Management Systems (LMS) Support; Microsoft Excel

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.