Job Summary

Provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences system-wide, using technology. Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines. Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs using advanced writing, telephone, e-mail, and internet skills.

Job Duties

• Schedules patient appointments system wide for providers including specialty and ancillary services.
• Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines.
• Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
• Collaborates with Clinic Operations to assure that all appointment requests are satisfied within the time frame specified by the referring provider.
• Coordinates provider cancellations in a timely manner to ensure patients are being notified and rescheduled appropriately.
• Reviews specific department programs to ensure pre-visit requisites are met and contacts the patient if they are not to assist in getting them obtained.
• Processes requests for referrals and obtains the referrals for physician offices as required.
• Answers patient and referring physician questions pertaining to appointment status.
• Coordinates the hold and release of template slots for requests to occur within weeks.
• Facilitates and assures physician to physician or department contact.
• Collaborates with supervisor and serves as a liaison and advocate between Scheduling Services and Operations.
• Makes suggestions for improvements to procedures or innovations to enhance patient service.
• Serves as a mentor and preceptor to new hires and co-workers.
• Provides updates and training to work groups as appropriate regarding scheduling guidelines, system enhancements.
• Leads internal department improvement teams to identify and resolve appointment related technology, procedures, work flows, resource management and scheduling-related issues.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

We’re proud to offer competitive salaries and a comprehensive benefits package that includes:

• Medical, prescription drug, vision and dental coverage
• Family Support (Fertility and Adoption Support)
• Employer contribution to your retirement plan
• Tuition assistance (part time and full time roles only)
• Generous paid time off packages that allows you to take the time you need to travel, rest, and care for and reconnect with friends and family.
• Professional opportunities for growth and advancement
• Support and mentorship from a full range of dedicated and experienced nursing leaders
• Paid Military Leave
• Community Involvement through our Employee Resources Groups

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 3 years-Related work experience (Required)

Skills

Customer Service; Communication; Computer Literacy; Mentoring Skills

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Our Commitment to Diversity, Equity and Inclusion

Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.