Provider Engagement Specialist, Geisinger Health Plan (Pennsylvania resident)
Job Summary
The provider engagement team will work with our external provider partners to provide exceptional service and issue resolution. The role is responsible for providing updates, resources and education, as well as tracking. Collaborates with internal departments to solve provider inquiries and ensure continued provider satisfaction.
Job Duties
Ability to travel within territory up to 20%.
- Supports the Provider Engagement team with value based program discussions and analysis.
- Tracks and logs inquiries and identify trends.
- Acts as a subject matter expert on policies, procedures, workflows, and training needs.
- Provides service related functions and resolves service inquiries.
- Supports the Provider Engagement team in strategy development.
- Contributes to the development of provider education materials and resources.
- Interprets reports and prioritizes assignments.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Position Details
*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).
Education
High School Diploma or Equivalent (GED)- (Required), Bachelor's Degree- (Preferred)Experience
Minimum of 3 years-Relevant experience* (Required)Skills
Computer Literacy; Customer Service; Communication; Health Insurance; Group PresentationsAbout Geisinger
Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Our Vision & Values
Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.
KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
EXCELLENCE: We treasure colleagues who humbly strive for excellence.
LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
SAFETY: We provide a safe environment for our patients and members and the Geisinger family.
Our Benefits
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.
“I’ve been surprised by the community our floor has even though we can all work different days and different shifts. We celebrate successes and life events for employees and patients — that’s what makes it a fun place to work!”
Nurse Assistant
A place where you can lead a healthy lifestyle and follow your dreams.
Only at Geisinger.
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