Telehealth Analyst Senior
Job Summary
Responsible for developing and managing projects related to Telehealth initiatives including analysis, training, testing, problem resolution and implementation of solutions. Provides leadership to the Center for Telehealth in the determination of goals, approaches used and mentoring of team members. Works with team members and interacts with stakeholder teams from clinical, operational, administrative, IT and end user areas.
Job Duties
- Leads project initiatives and prepares project documents including project plans, project requirements, design documents, flow charts, requests for vendor proposals, presentations, test plans, procedures, training materials, stakeholder communications and reports.
- Applies the concepts of standard system methodologies and project management throughout the implementation and use of assigned applications, including routine progress reporting, procedure documentation and change control processes.
- Ensures that Telehealth project initiatives overall system design meets business objectives, becomes integrated into operations and results in cost-effective solutions of value to patients and physicians.
- Provides input to the Telehealth Management Team in the development of annual goals and initiatives.
- Conducts outreach to clinical, administrative and IT teams to develop working relationships and determine how best Telehealth solutions can support the goals and objectives of the organization in its efforts to provide quality patient care and patient satisfaction.
- Performs independently and leads other analysts and data coordinators in data analysis and reporting in support of Telehealth initiatives, including data gathering, extraction, manipulation, interpretation, analysis and translation into meaningful reports that meet stakeholder needs and measure the impact of initiatives.
- Works with outside vendors and internal Information Systems staff to ensure that Telehealth technologies and services adhere to established internal and external specifications, policies and regulations including confidentiality, release of information and HIPAA.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Position Details
Are you passionate about leveraging technology to improve patient care and expand access to healthcare services? Join Geisinger's Center for Telehealth and play a critical role in advancing innovative virtual care solutions that connect patients and providers across our communities.
As a Senior Telehealth Analyst, you'll lead enterprise-wide telehealth initiatives, collaborate with multidisciplinary teams, and drive projects that enhance patient experience, improve clinical workflows, and support organizational growth. This is an exciting opportunity to influence the future of digital healthcare while working alongside clinical leaders, operational teams, and technology experts.
- Work location: Hybrid Position
- Candidates must reside within Geisinger's service area to support onsite training, stakeholder engagement, and operational initiatives as needed.
- Hours: Full time, day shift
- Required Experience:
Minimum of six (6) years of experience
Why Join Geisinger?
Geisinger cares about not only its patients and members but also about you and your family. We offer a competitive compensation and benefits package to ensure that you and your loved ones can maintain good health, achieve financial stability, and excel both personally and professionally. We believe in creating a diverse and inclusive environment where all employees can be their authentic selves. To learn more: https://jobs.geisinger.org/diversity
Benefits of working at Geisinger:
- Full benefits (health, dental and vision) starting on day one
- Three medical plan choices, including an expanded network for out-of-area employees and dependents
- Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
- Company-paid life insurance, short-term disability, and long-term disability coverage
- 401(k) plan that includes automatic Geisinger contributions
- Generous paid time off (PTO) plan that allows you to accrue time quickly
- Up to $5,000 in tuition reimbursement per calendar year
- MyHealth Rewards wellness program to improve your health while earning a financial incentive
- Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
- Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
- Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance
Education
Bachelor's Degree- (Required), Master's Degree- (Preferred)Experience
Minimum of 6 years-Related work experience (Required)Skills
Waterfall Model; Critical ThinkingAbout Geisinger
Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Our Vision & Values
Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.
KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
EXCELLENCE: We treasure colleagues who humbly strive for excellence.
LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
SAFETY: We provide a safe environment for our patients and members and the Geisinger family.
Our Benefits
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.
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