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Job Summary

Creates, analyzes, and supports provider and ancillary templates and scheduling configuration to maximize patient access for assigned operational units. Provides consultative support to operations on template implementation and configuration. Assures that provider and ancillary schedules are generated/modified efficiently and in a timely manner. In partnership with operations and IT, provides analysis, testing, documentation, problem resolution and implementation of solutions as they apply to scheduling within the organization.

Job Duties

Experience with patient medical appointment scheduling needed.

• Optimizes template design and build through analysis of provider capacity and utilization statistics.
• Contributes knowledge of template design for strategic access initiatives and to ensure organizational access targets are achieved.
• Provides consultative support on slot utilization, optimizing templates across multiple departments.
• Provides consultative support on business requirements for new initiatives template and related maintenance. Responsible for implementation of all requests for building and maintaining assigned provider and ancillary schedules across multiple locations including specialty and ancillary services.
• Proactively identifies gaps in template and scheduling configurations.
• Maintains subgroups, provider to department mapping and visit type use in alignment with changes in Operations.
• Ensures structure of templates are accurate and in alignment with system standards and guidelines and are released timely to meet compliance.
• Ensures changes to cadence master files and related system configuration are submitted and completed timely and accurately.
• Analyzes template structure for accuracy, appropriateness, and validity prior to releasing the templates.
• Proactively meets with and creates partnership with operations leadership    to coordinate optimal template designs, ensure appropriate maintenance and answer questions and solutions including system template standards.
• Works closely with the patient contact center leadership assigned to each department assuring that template and Cadence build are built to incorporate documented scheduling guidelines.
• Coordinates issues with external departments as needed for resolution.
• Reassignment of Template and Patients as needed, includes change appointment functionality.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

*Relevant experience may be a combination of related work experience and degree obtained (Associate’s Degree = 2 years; Bachelor’s Degree = 4 years).

Education

High School Diploma or Equivalent (GED)- (Required), Associate's Degree- (Preferred)

Experience

Minimum of 3 years-Relevant experience* (Required)

Skills

Computer Literacy; Analytical Thinking; HR Policies, Standards And Procedures; Problem Management

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.