Job Summary

Serves as an integral part of the Volunteer Services team and supports strategies from recruitment, onboarding, orientation, placement, training, program development and implementation at all campuses in assigned region. The program manager plays a hands-on role in achieving department objectives related to participant satisfaction, program quality/impact and retention goals. S/he coordinates daily operations including team leadership, vision and general supervision of department staff and volunteers while maintaining strong internal and external relationships. The coordinator has diverse yet substantive job responsibilities that reflect the goal of providing seamless support to the guests, patients, and staff of Geisinger.

Job Duties

• Oversees daily operations of the Volunteer Services Department in the assigned region.
• Develops, implements and manages department initiatives and programs.
• Supervises staff and interns.
• Serves as the subject matter expert on volunteer and youth shadowing programs with department staff, program participants and external partners.
• Creates, implements and oversees a well-coordinated, synchronized recruitment, onboarding, orientation and training process for program participants that ensures compliance with all regulations and Geisinger policies.
• Responsible for total management of staff and program participants in assigned region to include scheduling, supervision, training, education, evaluation and recognition, ensuring a high level of performance.
• In collaboration with Geisinger Marketing and Communications, develops promotional materials for use in presentations to internal and external groups.
• Develops a network of internal and external partnerships including hospital department staff, community organizations, businesses, schools, universities, etc. to support program sustainability and growth.
• Oversee and implement volunteer and youth shadowing recruitment strategies to align with programmatic needs, attends recruitment events, utilizes industry best practices and Workday software to manage the process. 
• Performs and maintains accurate data collection.
• Prepares and provides department, system and regulatory reports on department metrics and program statistics on a regular basis. Organizes and implements departmental events and activities. Identifies program threats/risks and recommends effective solutions.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

• Volunteer Management experience preferred

Education

Bachelor's Degree- (Required)

Experience

Minimum of 3 years-Managing people, processes, or projects (Required)

Skills

Builds Relationships; Volunteer Recruiting; Time Management; Microsoft Office; Manages Conflict And Crisis; Volunteer Management; Nonprofit Management; Volunteer Leadership; Team Collaboration; Nonprofit Organizations; Clinical Skills; Community Partnerships; Volunteer Coordination; Multidisciplinary Collaboration; Interpersonal Communication; Volunteer Training; Volunteer Development; Youth Services; Volunteer Engagement; Program Administration

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Our Commitment to Diversity, Equity and Inclusion

Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.