Job Summary

Supports clinical and administrative functions of the integrated care team. Facilitates communication with and provides for available resources between the patients and the care team to address patient concerns, unmet needs, and engagement opportunities. Supports patients and providers within the community setting by performing basic direct patient care activities.

Job Duties

• Implements the planned strategy designed to build relationships for new patients and retention of existing patients.
• Provides guidance and assists patients during annual enrollment and redetermination periods.
• Provides written and verbal responses utilizing the EMR to accurately reflect patients' needs/concerns and the care team's responses.
• Collaborates and coordinates with medical staff, administration, clinical operations, and support staff to facilitate prompt resolution of patient-related concerns and service issues.
• Provides and documents timely feedback regarding patient satisfaction,
• Works directly with Administrative Team to develop annual outreach, enrollment, and engagement plan and all other appropriate materials.
• Identify patients, in collaboration with care team, who are not fully engaged in care model to understand barriers to care and connect them with resources to address barriers
• Provides basic first aid and blood pressure screenings as directed by the provider and clinical supervisor.
• Attends and participates in staff meetings, in-services, projects, and inter-program committees as assigned.
• Provides back up support to front office and non-licensed clinical team.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.

Position Details

Hours: Days / Monday - Friday

No Evenings, Weekends, or Major Holidays

We’re proud to offer competitive salaries and a comprehensive benefits package that includes:

• Medical, prescription drug, vision and dental coverage
• Family Support (Fertility and Adoption Support)
• Employer contribution to your retirement plan
• Tuition assistance (part time and full time roles only)
• Generous paid time off packages that allows you to take the time you need to travel, rest, and care for and reconnect with friends and family.
• Professional opportunities for growth and advancement
• Support and mentorship from a full range of dedicated and experienced nursing leaders
• Paid Military Leave
• Community Involvement through our Employee Resources Groups

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 5 years-Related work experience (Required)

Certification(s) and License(s)

Valid Driver's License - Default Issuing Body; Basic Life Support Certification within 6 months - Default Issuing Body

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Our Commitment to Diversity, Equity and Inclusion

Geisinger values who you are, where you are from, and where you are going. We seek out people of various backgrounds and cultures with unique abilities, non-traditional career paths and ambitious aspirations. We are an Affirmative Action, Equal Opportunity Employer. Women and Minorities are encouraged to apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status. Read more about Our Commitment to Inclusive Recruiting.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.