Job Summary

The AI Operations Manager plays a critical role in scaling and operationalizing AI initiatives across our integrated health system. In this strategic role, you will lead execution, coordination, education, and enablement efforts that drive adoption of AI tools across clinical, operational, and administrative domains. Partnering closely with AI product managers, IT, clinical teams, and business stakeholders, you will ensure that AI solutions are successfully deployed, supported, and delivering measurable value. This role is essential for creating the infrastructure, communication, and governance practices that turn promising pilots into sustainable, enterprise-ready programs. As the organization accelerates AI adoption, you will be a key driver of responsible, efficient, and scalable implementation.

Job Duties

• Leads the operational rollout of AI tools, including coordination of timelines, stakeholders, and resources across departments.
• Drives user onboarding, training, and change management strategies to support long-term adoption.
• Develops and manages internal knowledge resources such as playbooks, training materials, FAQs, and self-service guides.
• Coordinates across IT, compliance, legal, and vendor partners to ensure secure, compliant, and effective deployments.
• Supports the intake and triage of new AI use case requests, including documentation collection and feasibility screening.
• Partners with communication teams to design internal marketing campaigns that raise awareness and foster engagement.
• Works with governance leaders to enforce lifecycle processes and ensure adherence to ethical and responsible AI use.
• Monitors usage patterns and user feedback to identify barriers and enable iterative improvements.
• Supports post-deployment success by managing support workflows, coordinating cross-team responses to issues, and ensuring continued usability, safety, and performance of deployed AI solutions.
• Promotes standardization and reuse of successful tools and practices across departments to drive enterprise-wide adoption.
• Serves as an operational liaison between product teams, end users, and external vendors

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Preferred Qualifications:

• Experience supporting AI, analytics, or digital health programs in a complex organization.
• Background in healthcare operations, clinical workflows, or enterprise IT.
• Understanding of data privacy, compliance, and ethical AI use.
• Experience working with external vendors and managing SaaS or AI tool rollouts.
• Professional certifications such as PMP, Prosci, or change management credentials.

Education

Bachelor's Degree-Related Field of Study (Required)

Experience

Minimum of 5 years-Related work experience (Required)

Skills

Collaboration Tools; Program Implementation; Communication; Cross-Functional Collaboration; AI Concepts; Process Governance

About Geisinger

Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Our Vision & Values

Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

Our Benefits

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.