Manager HR Operations - East Coast Resident (EST)
Job Summary
Serves as an accountable manager for the HR Operations and Employee Contact Center teams and supports alignment of these HR functions to the organization's HR and enterprise strategies. Establishes clear accountabilities and defined roles and responsibilities for team members, leading to consistent organization-wide HR processes and policies. Responsible for leading this team to effectively utilize HCM and all technology solutions to perform their functions efficiently.
Job Duties
- Manages HR team members including supervision, evaluation and administrative duties.
- Responds effectively to service recovery needs and escalated issues.
- Leads the upskilling of team members and supports continuous professional development for HR team member career paths.
- Share knowledge and educate freely to support team members to work at highest ability.
- Utilizes analytics, data and metrics to analyze different relevant trends and scenarios related to performance of teams and organizational needs.
- Proactively works with leaders within HR and other areas of the organization to implement strategies to effectively address needs and improve the performance of the HR Operations team and the candidate, contingent worker and employee experience.
- Fosters relationships with team members across HR and within the organization that are relevant and required to effectively perform job duties.
- Helps to identify business challenges, recommends, implements and measures innovative solutions.
- Manages partnerships with vendors and external consultants.
- Responsible for lean/process enhancement and project management for operations.
- Evaluates current systems and uncovers inefficiencies to improve results and the employee experience.
- Meets targets/deadlines while bringing fresh, new ideas for process improvements, as well as creative ways to engage with relevant stakeholders and our team members.
Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Education
Bachelor's Degree- (Required), Master's Degree- (Preferred)Experience
Minimum of 3 years-Managerial/Supervisory (Required), Minimum of 5 years-Related work experience (Required)Skills
Mentoring Skills; Manages Conflict And Crisis; Builds Relationships; Interpersonal CommunicationAbout Geisinger
Founded more than 100 years ago by Abigail Geisinger, the system now includes ten hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,700 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually. Learn more at geisinger.org or connect with us on Facebook, Instagram, LinkedIn and Twitter.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
Our Vision & Values
Everything we do is about making better health easier for our patients, our members, our students, our Geisinger family and our communities.
KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
EXCELLENCE: We treasure colleagues who humbly strive for excellence.
LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
SAFETY: We provide a safe environment for our patients and members and the Geisinger family.
Our Benefits
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and prescription coverage.
“I’ve been surprised by the community our floor has even though we can all work different days and different shifts. We celebrate successes and life events for employees and patients — that’s what makes it a fun place to work!”
Nurse Assistant
A place where you can lead a healthy lifestyle and follow your dreams.
Only at Geisinger.
Best employer for healthy lifestyles – National Business Group
Access to 121 state parks
